Help desk
Two ways in
Live chat runs day and night from the launcher in the corner of every page, and it is the quicker of the two. Written queries go to [email protected], which is the right route whenever a file has to travel with the message. We do not operate a call centre.
What a payment ticket should carry
Name the method, the amount in euro and the day it left. A card or transfer resolves fastest with the reference printed on your statement; a crypto movement resolves with the hash. Payout ceilings sit at €1,000 a day, €7,000 a week and €30,000 a month, and a ticket that reads against those limits is answered in one exchange.
How long each channel takes
| Channel | Usual wait | Best for |
|---|---|---|
| Live chat | Under two minutes | Access, bonus questions, a payout that has not landed |
| Inside 24 hours | Documents, verification, a formal complaint |
Language
The desk answers in French and in English. Write in whichever you are comfortable with and the reply comes back in the same language.
Verification
Identity checks are handled by email and only by email. Send a government document and a proof of address, both legible corner to corner. Nobody working this desk will ever ask you for a password, a card PIN or a one time code, and a message that does is not from us.
Limits, breaks and closure
A deposit cap, a loss cap, a session timer, a cooling off period or a permanent closure can all be set from the account settings, and the desk will apply any of them on request. In France, Joueurs Info Service answers on 09 74 75 13 13 and their advice costs nothing. Play is for adults of 18 and over.
Write to us
The form below lands in the same inbox as the address further up this page.
Message received
Thanks for writing in. Support will reply to the address you gave us, usually within a few hours.